Terms of service
What SWENGrad Education Consultation provides, what it does not, and the terms on which advisory services are supplied.
1. Who these terms are between
These terms apply between SWENGrad Education Consultation and any person who engages its advisory services. They are supplemented by whatever we agree with you in writing when you engage us; where the two differ, the written engagement takes precedence.
2. What we provide
SWENGrad provides independent advisory and educational guidance services relating to applications for Bachelor's, Master's and doctoral study. Depending on what is agreed, this may include application strategy, university and programme shortlisting, feedback on application documents you have written, and general admissions counselling.
We are an advisory service. We are not an education agent, not a representative of any university, and not a legal or immigration adviser.
3. What we expressly do not provide
The following fall outside the scope of any engagement, and no agreement with us should be understood to include them:
- Any guarantee of admission, funding, or any other outcome. Admission and funding decisions are made solely by the institutions and awarding bodies concerned, applying their own criteria. We have no influence over them and make no prediction of them.
- Writing your application documents. We give feedback on work you have written. We do not draft, ghostwrite, rewrite or edit text into personal statements, motivation letters, research proposals, CVs or any other submitted material.
- Submitting applications or holding your credentials. You submit your own applications and retain control of your own accounts.
- Acting as your representative. We do not contact universities, admissions offices or awarding bodies on your behalf or in your name.
- Immigration, visa or residence advice. These are legal matters and are outside our scope entirely.
- Legal, financial, tax or investment advice.
- Document certification, translation, authentication or qualification recognition decisions. These rest with the competent authorities and institutions.
4. Your responsibilities
You agree that:
- the information and documents you give us are accurate, complete and genuinely yours;
- all work you submit to a university is your own, and you will not represent any material we produce as your own work;
- you will verify requirements, deadlines and eligibility criteria against the university's own published information before relying on them;
- you are responsible for submitting your own applications, meeting deadlines, and making the declarations that application portals require;
- final decisions about where and whether to apply are yours.
Advice given on the basis of inaccurate or incomplete information may itself be wrong, and we cannot be responsible for that.
5. The nature of our advice
We aim to ground our advice in what institutions actually publish, and to give you the source so you can check it. Where something is our professional judgement rather than documented fact, we will say so.
Entry requirements, deadlines, application routes and fees change, and can differ between institutions and between intakes. Information we give you reflects our understanding at the time it is given. The institution's own published information always governs your application.
6. Fees and payment
Fees are agreed in writing before any work begins. You will not be charged for work you have not agreed to. The scope covered by a fee, and the payment arrangements, are set out in the written engagement.
SWENGrad is paid only by the people it advises. We receive no commission, referral fee or other benefit from any university or awarding body.
8. Confidentiality
We treat what you tell us and the documents you share as confidential, and use them only to advise you. How personal information is handled is described in the privacy notice.
9. Intellectual property
The content of this website belongs to SWENGrad Education Consultation. Materials we prepare for you during an engagement are provided for your own use in connection with your applications, and may not be resold or redistributed.
Your own application documents remain entirely yours.
10. Limits of responsibility
We provide our services with reasonable care and skill. What we provide is advice and guidance; it is not a promise of any outcome.
We guarantee no result. The following are expressly outside our responsibility:
- Admission and rejection decisions. Whether an application succeeds is solely the decision of the institution concerned. We have no influence over it.
- Scholarship, funding and fee-reduction decisions.
- Visa, residence and immigration outcomes. These are outside our scope and are decided solely by the competent authorities.
- Recognition, equivalence and document-attestation decisions.
- Changes an institution makes to its requirements, fees, application timetables or application systems.
- The quality of the education, the content of a programme, or employment after graduation.
- Consequences arising from information given to us that was incomplete, inaccurate or late.
- Applications not submitted on time. Submitting applications and tracking deadlines remain yours.
We are not responsible for indirect or consequential loss. This includes tuition fees, application fees, travel and accommodation costs, a lost or deferred academic year, loss of income and loss of reputation.
Where we are liable, our total liability for all claims is limited to the fees you have actually paid us for the service in question.
Nothing in this section limits or excludes any liability that cannot lawfully be limited or excluded. Your rights as a consumer that cannot be waived by contract are unaffected.
11. Ending an engagement
Either of us may end an engagement by giving written notice. What happens to work in progress and to fees already paid is set out in the written engagement agreed at the outset.
We may decline or discontinue work where we are asked to do something outside our scope, or something that would breach a university's academic integrity rules.
12. Changes to these terms
These terms may be updated. The version in force when you engaged us continues to apply to that engagement unless we agree otherwise in writing.
13. Governing law and disputes
These terms are governed by the law of the Republic of Lithuania, and disputes arising from them are subject to the courts of Lithuania.
If you are a consumer resident in another country, this choice of law does not remove the protections available to you under the mandatory consumer law of your own country of residence. Those protections continue to apply.
14. Contact
Questions about these terms can be sent via the contact page.
Last updated: 31 August 2026. Version 1.0.